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How We Handle Your Data and Account

We keep our legal policies straightforward so you know exactly how your account data, wallet transactions through bKash, Nagad, and Rocket, and personal details are managed.

Data ProtectionAccount SecurityPayment TransparencyRegional Eligibility
celite How We Handle Your Data and Account
DATA AND SECURITY PRACTICE

How We Protect What Belongs to You

We take a practical approach to data handling and account security. Every layer — from how we store your details to how we verify withdrawals — is designed around the reality that you are trusting us with your mobile wallet credentials and personal information. Here is how we manage that responsibility across six areas that affect your daily account use.

Data Storage

Your personal details and transaction records are stored on encrypted servers. We retain data only as long as your account is active or as required by applicable regulations. Inactive accounts are flagged for review and data minimisation after a defined dormancy period.

Cookie Usage

We use cookies to maintain your login session and remember device preferences. No tracking cookies are shared with advertising networks. You can clear cookies from your browser settings at any time — you will simply need to log in again on your next visit.

Account Verification

Before processing your first withdrawal, we verify your identity against the mobile wallet registered to your account. This means matching your name on bKash, Nagad, or Rocket with the name on your celite profile to prevent unauthorised access.

Data Retention

Transaction logs are kept for the period required by financial service protocols. Once that window closes, records are anonymised or deleted. You can request an export of your data at any point through our support channels before deletion occurs.

Who to Contact

For any data-related concern — access requests, corrections, or deletion — contact our support team via live chat or email. Specify that your query is about personal data, and it gets routed to the team member who handles privacy matters directly.

Requesting Changes

Want to update your registered phone number or switch your linked wallet from Nagad to Rocket? Submit the request through your account dashboard or via live chat. Changes to payment details require a verification step to confirm you are the account holder.

REACH OUR TEAM

How to Contact Us About Legal Matters

Got a question about how we use your data, or need to request account changes? Our support paths are built for quick resolution. Whether you want to update personal details, dispute a transaction, or ask about regional eligibility, pick the channel that suits you and we will respond directly.

Team online

Live Chat

Open live chat from any page on our site. Ask about data requests, account verification status, or policy clarifications. Our agents handle legal queries the same way they handle wallet questions — directly and without the runaround.

Email Support

Send a detailed request via email for matters that need documentation — data deletion requests, account closure confirmations, or formal complaints. We reply with a reference number so you can track the outcome through to resolution.

Account Dashboard

Log in and head to your account settings to update personal information, change your registered bKash or Nagad number, or download a record of your transaction history. Self-service options handle the routine stuff without waiting for an agent.

Answers About Your Rights and Our Policies

These are the questions our support team gets asked regularly about legal matters, data privacy, and account rights. Each answer gives you the direct information rather than pointing you elsewhere.

We collect your name, phone number, email address, and the mobile wallet details you register for deposits and withdrawals. This information is used solely to operate your account and process transactions through bKash, Nagad, or Rocket.

Yes. Contact our support team via live chat or email and specify a data deletion request. We will process it within a reasonable timeframe, though some transaction records may be retained where financial regulations require it.

Eligibility depends on your local law and the regulations applicable in your area within Bangladesh. We do not make guarantees about access from specific locations — you are responsible for understanding the rules that apply where you live.

We do not sell your personal data. Information is shared only with payment processors — bKash, Nagad, Rocket — to complete your transactions, and with service providers who help us operate the platform under strict confidentiality terms.

Log into your account dashboard, go to payment settings, and submit the change request. Alternatively, ask through live chat. Either way, we verify your identity before applying the update to prevent someone else modifying your payment details.

After a defined dormancy period, inactive accounts are flagged for review. We may anonymise or delete associated personal data unless retention is required by applicable financial service protocols. You receive a notification before any action is taken.

We match the name on your celite account against the name registered to your bKash, Nagad, or Rocket wallet. If there is a discrepancy, our support team will ask you to confirm ownership before releasing funds to the correct wallet.

Yes. Your account dashboard shows your full transaction log. You can also request an exported file through our support team if you need it for personal records or dispute resolution with your mobile wallet provider.

We use session cookies to keep you logged in and preference cookies to remember your device settings. No advertising trackers are involved. Clear them from your browser any time — you will just need to log in again on your next session.

Send an email to our support address with the subject line referencing a data complaint. Include your account username and a description of the issue. We assign a reference number and respond with next steps within a reasonable timeframe.