Reference

Terms Conditions That Cover Your celite Account

These terms set out the agreement between you and celite whenever you access the platform, fund your wallet via bKash, Nagad or Rocket, or place activity through any lobby section.

bKash, Nagad, Rocket paymentsAccount access rulesDispute resolution processWithdrawal conditionsRegional eligibility
celite Terms Conditions That Cover Your celite Account
HOW WE HANDLE COMPLIANCE

Data, Security and Your Rights Under These Terms

We take your data and account security seriously. This section outlines what happens behind the scenes when you interact with celite — from cookies on your device to how we store identity documents you submit during verification. Every process here ties back to a specific clause in these terms, giving you a clear path to challenge or request changes.

Data Retention

We retain your personal data only as long as your account is active or as required by applicable law. Once you close your account, identifiers are anonymised within the period stated in these terms unless a regulatory hold applies.

Cookie Usage

celite uses session and preference cookies to keep you logged in and remember your language and lobby layout. You can manage cookie preferences in your browser settings — disabling them may affect wallet and lobby functionality.

Account Security

Your account is protected by a PIN and OTP verification on every login from a new device. If you suspect unauthorised access, these terms require you to notify us immediately so we can freeze the account and begin investigation.

Identity Verification

Before your first withdrawal, we verify your name and wallet ownership via document upload. Documents are encrypted at rest and reviewed only by authorised staff — a process described in detail within section four of these terms.

Right to Correction

You may request correction of any personal data we hold — name, contact details, wallet information — by contacting support with proof. We process corrections within the timeframe specified in these terms and confirm by email.

Dispute Escalation

If our initial response to a complaint does not satisfy you, these terms outline a structured escalation path. You may request a senior review and, if unresolved, refer the matter to the independent process described in the dispute clause.

POLICY HELP CHANNELS

Where to Reach Us About These Terms

If any clause is unclear or you need to exercise a right described in these terms, reach out through one of the channels below. Our support agents can walk you through account closure, dispute filing, or document submission for verification. We handle terms-related queries with the same priority as payment issues so nothing sits unanswered.

Team online

Live Chat

Open the chat widget from any page on celite to ask about specific clauses, request account changes tied to these terms, or escalate a dispute you have already raised via email.

Email Support

Send a detailed message to our support address for formal requests like account closure, data access or correction under these terms. We reply within a reasonable timeframe with next steps.

In-App Notification

When we update these terms, you receive a notification inside your celite account panel. That message links directly to the revised section so you can review and respond before the deadline.

Common Questions About Our Terms & Conditions

We get a lot of the same questions from account holders about what these terms actually mean in practice. Below we answer the ones that come up most — covering account rights, payment handling, eligibility and how to take action if something goes wrong.

You must be at least the minimum age required by your local jurisdiction. Access depends on local law and eligible regions — we do not serve territories where platforms like ours are restricted, and we may ask for proof of residence during verification.

No. These terms allow one account per person. If we detect duplicate accounts through matching identity documents, wallet details or device fingerprints, we reserve the right to close the additional accounts and consolidate balances into the original.

You initiate a deposit from your celite account panel, send the specified amount from your bKash, Nagad or Rocket app to the number displayed, and confirm with your PIN. Funds reflect once the mobile network confirms the transfer — no third-party intermediary sits between you and us.

Before your first withdrawal, you submit a government-issued ID and proof that the wallet you registered belongs to you. Our team reviews these documents and either approves or requests clarification, in line with the identity clause in these terms.

We notify you via email and an in-platform message at least seven days before updated terms take effect. If you disagree with a change, you may close your account and withdraw your balance during that notice period without penalty.

Contact our support team through live chat or email and request closure. We process the request after verifying your identity, release any remaining balance to your registered bKash, Nagad or Rocket wallet, and confirm closure by email.

You may raise a dispute within the timeframe stated in our payment clause. We investigate by reviewing transaction logs and wallet confirmations, then respond with a resolution or request further evidence from you before making a final decision.

We share data only where these terms explicitly say so — primarily with payment processors handling your bKash, Nagad or Rocket transactions and with identity verification providers. We do not sell personal data to marketing or advertising entities.

If we suspend your account for a terms violation, your balance is held pending investigation. If the investigation clears you, full access is restored. If the violation is confirmed, the resolution clause in these terms governs how remaining funds are handled.

Send a data access request to our support email with your registered name and wallet details for identity confirmation. We compile and deliver the information within the timeframe described in our data-handling clause, in a readable electronic format.